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Enterprise · Warranty and customer care · Warranty and rework root-cause system
Route 02 · Enterprise · Warranty and customer care · Model 25 of 41

Warranty and rework root-cause system

Every defect dollar traced to the trade, the plan detail, the supplier and the inspection stage that produced it. Fix the cause once instead of paying for the symptom on every home.
$4.31M
Reference-scale value
15
Data sets in the model
7 wks
Build and deploy
Derived
Evidence grade
01

Fifteen causes, ranked by dollars, hide which one is actually urgent

Every defect ledger already ranks its causes by annual cost, and the ranking is wrong for the decision it gets used for. A callback that costs the same as another one this year is not the same problem if it sits inside a statutory warranty tail that closes in eighteen months versus one that runs five years — and dollars-only ranking treats them as identical.

Every cause traced back to the trade, the plan detail, the supplier or the inspection stage that actually produced it, then re-ranked by how much of the annual cost is still inside its statutory tail. A callback is a symptom. The plan revision, the hold point or the supplier lot number is the fix that removes it once.

$683K · framing
Interior door binding and latch alignment

Rough opening framed out of square, repeated on every home built to the same plan. The single largest cause in the book.

$555K · plan detail
Drywall corner cracking above openings

Truss uplift never detailed on the plan that uses it. A drawing fix, not a drywall fix.

$470K · inspection
Hardwood cupping in main living areas

Slab moisture test skipped at handoff. Caught at a stage that already exists in the schedule.

$398K · inspection
Basement window well seepage

Grade tolerance never verified before backfill — the largest five-year warranty exposure in the book, caught by a ten-minute check.

02

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The rest of this model — the data sets it runs on, the cause split, the working behind the reference figure and a sample output — goes out by email. Two fields, nothing else.

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