Route 02 · Enterprise · Warranty and customer care
Warranty and customer care decision models
The cost that lands after possession, and the referrals it quietly decides.
- Models
- 4
- Reference scale
- $3.6M
- Sponsor
- Director of Customer Care
Every model in warranty and customer care
- 25Warranty recurrence$0.9MBuilt
- 26Punch-list cost$0.7MBuilt
- 27Post-possession response and referral capture$1.2MBuilt
- 28Warranty reserve accuracy$0.8MBuilt
$3.6M is a reference-scale figure for a multi-community builder. It is not a forecast for your business.